• SUSTAINABLE PRODUCTION
  • 14 DAYS RETURN
  • IMMEDIATE DELIVERY

Help/FAQ

Customer Service

Payment methods
PayPal

If you would like to pay for your order via PayPal, you will be forwarded directly to the PayPal website. Immediately after PayPal confirmed your payment, your order will be sent off. In case you return something the money will be refunded back to your PayPal account. 
Your data is desposited in your personal PayPal-Account like in a locker.
That means that with Paypal your payment is easy, secure and even faster as you don't need to type in your bank details or credit card number every time.

You will find further information here: paypal.

Advance payment

When paying in advance, we will send off your package after receipt of your payment. You will receive an e-mail in which you will find all the information of transfer. 
In case this e-mail gets lost, you can find our bank details here, too:

Owner: Markus Beck
IBAN: DE26830944950003106349
BIC: GENODEF1ETK
Bank: Ethikbank
Reason for payment: Order number and name

Credit card

You can easily pay by credit card using Visa or MasterCard. As soon as the credit card payment process has been completed, we will send you your goods. If you wish to send any items back, the sum will be credited to the credit card used originally. The transaction occurs via Heidelpay which meets the same safety requirements as any other financial institute. 

Immediate transfer/ Online Banking

We also offer you the option to pay with your online banking account. When you choose this option, a form will appear and you must simply enter your country, sort code and account number. Confirmation will be carried out via TAN. Once the payment process has been completed, we will send off your order immediately. Any refunds for returns will be credited to this account.

Vouchers
How can I purchase a voucher?

You would like to give fair and fashionable clothes away as a present but you don't know exactly what that person likes? No problem! We offer you great vouchers in the women and men category. In case you can't find a voucher worth the amount of money you would like, don't hesitate to contact us. You will receive your voucher within 12 hours via e-mail.

Gutscheine 

Will my voucher remain unchanged when I return something?

The amount of money worth your returned items will be credited to your account. The next time you order something you can use it again.

Delivery
Delivery costs & Delivery time
 Country  Delivery costs  Delivery time  
gerAFkvzbSQoMm1L  Germany 2,50 €  1-3 days 
austria-1 Austria 3,90 € 2-5 days
ch Swiss 2,50 €  3-6 days 
b Belgium 6,90 € 5-7 days
dk  Denmark 6,90 €   5-7 days
fin  Finland 6,90 €  5-7 days 
fr  France 6,90 €  5-7 days 
it  Italy 6,90 €  5-7 days 
lux  Luxembourg 6,90 €  5-7 days 
nl  Netherlands 6,90 €  5-7 days 
se  Sweden 6,90 €  5-7 days 
uk  United Kingdom 6,90 €  5-7 days 


Notice: The delivery starts right after receipt of your payment. By choosing a fast payment method you will also get your order faster.

Tracking

You would like to know where your package is at the moment? Of course that's possible! We will send you a tracking number as soon as your order is on its way. Just use the DHL tracking to look up the status of your delivery.

Can I change my delivery address?

You would like to change the delivery address of a placed order? Unfortunately, that is only possible if the package has not been sent off already. Please contact us here.

What happens if I did not receive an order confirmation?

In case you did not receive an order confirmation, please contact our customer service which would love to help you.

E-Mail: [email protected]

I still haven't received my order yet, what can I do?

Your order has not arrived or you've got general questions about your order? Our customer service will be happy to answer any of your questions.

E-Mail: [email protected]

Return
Return policy

You have the right to return items which don't fit or you don't like within 14 days. You will find further information here

How can I return my order?

Of course you can return an item which doesn't fit or you don't like.

Return process:
1. Return note: Fill out the enclosed return note.

2. Parcel stamp: Unfortunately we can't offer you free returns from outside Germany at the moment. Please send us back the stamped package to the following address:

Address for returns:
Greenality
Königstraße 37
70173 Stuttgart
Germany

3. Send off: Put the return note into the package, stick on a parel stamp and bring it to a post office.

When will my money be refunded?

Immediately after receiving your package we will process your return. Afterwards, we refund the money as fast as possible to your account.

My Account
Create and manage your account

You don't have to create a customer account to order something from our website but it has many advantages. One of them being not having to type in your payment and delivery dates every time. Also, managing your invoice and delivery addresses is really easy and you can change your data anytime yourself. Also you will get an exact overview of your past orders in your account. 

Login process

You can either log in directly on our login-site or order as a guest. If you are a new customer just fill in this registration form, create a password and save time when you place an order!  

Forgot my password

You need a password to log in to your personal account. It is no problem if you forget your password - just click on "Forgot your password?" and fill in the following link. Afterwards we will send you an e-mail in which you have to click on a link in order to create a new password.

Sustainability

Certifications & Labels

There are many labels which certify the production conditions and sustainability of products or enterprises in the textile industry. We think that a combination of Fair Wear Foundation and GOTS label provide the best conditions for a sustainable handling of environment and humans. Because there are many labels which can be very confusing just check out their websites and find out more about Fair Wear Foundation and GOTS.

Um in dem Labeldschungel zurecht zu kommen, haben wir hier einmal den Blogbeitrag über die Fairwear Foundation und hier den Beitrag zum GOTS-Siegel für Dich.

Really fair?

That is a very important question which can't be answered by just saying "Yes, we only offer 100% fairly made goods" - which actually sums it up pretty well.
We do offer fair fashion: That means that there are no such things as exploitation or child labour in the factories of our producers. The workers receive fair wages, have fixed contracts and regulated working hours.

Find out more about how we definde the word "fair"and how we realise it here.

Really vegan?

All of the clothes of our own GREENALITY-productions are 100% vegan. With these products you can be sure that no kind of leather applications, colours of animal origin and obviously fur were used.
To be able to dress you from head to toe we also offer a big variety of other labels. All of them meet our requirements of ecological and social standards but not all of their products are vegan.
So if you want to be sure that the product you look at is vegan just read the description or use the vegan filter in "criteria".

Really ecological? Our materials

Our clothes are made of natural fabrics like lyocell, modal and organic cotton. They have in common that they are better for the environment than their conventional counterparts such as synthetic fabrics or conventional cotton. Organic cotton for example needs less water in the production and no pesticides are used, which is obviously much better for humans and the environment! 

Find out more about organic cotton here.

Where does production take place?

We are trying to be as transparent as we could be. That's why we want to be able to show our customers the whole supply chain. If you want to know more you can find a list of our producers here:

RCM-Organic
Chetna Organic
Leonid Belinski
Mediateks
Stil Giyim
Siva Triko

If you want to know more about the supply chain of the other labels that we offer, you can either check out their own website or contact them!

Um mehr zu erfahren, kannst du beispielsweise auch eine Liste all unserer Produzenten einsehen.

What does GREENALITY stand for?

Since 2009, GREENALITY stands for streetwear fashion which was ecologically and fairly produced. The name is a combination of the words "green" and "mentality".
2013 Greenality became an online shop with a full range: cool clothes from head to toe which don't look like the ecological fashion clichés and great green lifestyle products.
If you want to know more, check out the About us site.

Informations

Privacy Policy

You will find the complete privacy statement here.

Legal notice

You will find our legal notice here.

Contact

All roads lead to Rome and at least five to us! Wether via phone, mail, postal, Instagram or Facebook - we're here for you!

Contact our customer hotline at +49 711-169 178 50 on Monday to Friday from 9:00 am - 12:00 pm and from 3:00 - 6:00 pm (local rate).

You will find every possibility of contacting us here. hier.

Terms and conditions

You will find the general terms and conditions here.